Terms of Service

We want you to be Happy with your experiences at Ancient Healing Oils.

Contact us if any of the following applies and we make it right as soon as possible, at no cost to you:

1. You didn't receive your order. It will be replaced.
We check with the service provider and if they cannot confirm the order was delivered it will be replaced. Also we will work with you to find your order if the service provider states the order was delivered but you did not receive it.  Many times the order is recovered and is found at the appartment office or the Post Office.

2. Your oils were received leaking or broken. 
This is discussed under returns below.  Please review damages below.

3. You received the wrong oils. 
We will be sure you get the correct product at no cost to you.  

If you have questions please contact me directly, John Croskey at: Click to email 

To initiate a return please read return policy below.

RETURN OF PRODUCTS If you received your oils in good shape but you do not like the odor of one of them, keep in mind Several things

1. Have you ordered this oil before?

2. Did you receive or purchase a sample prior to purchase?

3. Is it that you simply do not like the oil or you feel it is not the correct product?

Also remember that there are different strokes for different folks, BUT - We will try our best to make it right because I want to keep you happy and keep you coming back to our company.

In such a case, contact our office and even though we can not take an oil back if it's been opened because the oil can't be resold due to the possibility of contamination ... we'll work something out. Ask youself, would you want to receive an oil I took back from another customer??   I know that I would not want to purchase a returned product and I am a firm believer in treating others as I would want to be treated.  

Please don't just send the oil back, contact me and give me a shot at making it right. We cannot resell oils that are returned because we cannot guarantee the integrity of the oil without having it analyzed.  Accordingly, we do not accept returns unless there is a problem that is the fault of my company or the quality of the oil.

In no case can we accept return of a product later than 5 working days from date of receipt .. and then, we do not accept returns unless the buyer contacts us first to discuss the reasons for the return. And even after such permission is granted, any bottle that has been opened cannot be accepted.

Returns: Store Credits will be issued for all returns unless otherwise discussed and approved by me or my personal assistant and manager.

DAMAGES

Please check your shipment for external damage before signing for it .. or if it is an order that requires no signature, bring the problem to the attention of the Postal authorities .. immediately. In all cases you must bring the damage to the attention of the shipper. If an order is badly damaged you do not have to accept it.

In case of internal damage that is discovered after the shipment is signed for or obtained from the Post Office .. Do Not Discard the Box or the Broken Products - Pictures will Be needed For an Insurance Claim. If a buyer disregards this policy, They will not Be Able to Be Reimbursed.